Resume
Experience
June 2022 - Present
Management Trainee
Positive Moves Consulting
Gurugram, IN
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Spearheaded business excellence and strategic growth by executing end-to-end executive search mandates across Technology, IT Services, Consumer, FMCG, Healthcare & Life Sciences industries. Closed 7 mandates in the first year, the most by any new employee in 2022-23.
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Undertook primary/secondary research, performed in-depth industry analysis to understand the client’s business & competitive landscape.
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Built a strong network of global CEO/CXO level candidates by undertaking briefings and actively engaging with them.
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Developed holistic knowledge of key talent and economic/technological market trends in the respective client industries
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Accelerated new business development efforts in North America by identifying 15 new customers and engaging with CHRO's. Developed 15+ innovative decks for client pitches globally across industries
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Awarded the best budding hire in the first quarterly awards of FY-23/24
May 2021 - August 2021
Business Process & Customer Experience Intern
Adobe
Noida, IN
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Identified industry best practices and suggested process changes to ensure seamless change management
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Stakeholder Analysis: Defined important stakeholders, conducted round table huddles with them, and identified pain points and gaps in current processes
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Benchmarked how our processes compare to industry standards to drive innovative solutions
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A/B testing: Performed triage of business improvement suggestions and created prototypes for new process improvements
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Analysed the impact of my project on KPI’s like AHT, CPH, CQA, Attrition and Quality Score
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Established and tested a secret shopper program with an automated feedback mechanism to ensure Adobe can proactively spot gaps in adherence to process and policy and verify CX delivered
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Presented project findings to Adobe’s VP (digital media) and senior management in Adobe’s 2021 CX intern showcase
May 2020 - August 2020
Business Operations Intern
EkAnek Networks
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Improved Operations, CRM and Logistics/Warehouse Management by resolving 500+ customer queries weekly for India's first beauty Social Commerce app, Foxy.
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Spearheaded research to improve User Experience (UX), performed industry analysis and interacted with customers (50+ beauty salons in Delhi NCR) to understand pain points & inefficiencies.
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Performed data analysis and identified a rising trend of cancelled orders due to delayed complaint resolutions. Proactively collaborated with the technology team to implement an AI-driven chatbot, ensuring 24/7 customer support. This initiative significantly reduced order cancellations and improved overall customer satisfaction levels.
Gurugram, IN
Jan 2021 - April 2021
Business Development & Design Thinking Intern
Social : Integration & Leaerning
New Delhi, IN
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Used design thinking tools and techniques, identified target customers and focused on their needs and demands in order to expand Social’s market reach.
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Understood consumers perspective on the product in terms of Social’s selling points, competitive advantage etc.
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Using insights from the customers, proposed an efficient customer acquisition strategy for social by using the EDIPT (Empathise - Define - Ideate - Prototype - Test) model of design thinking and came up with a minimum viable product (MVP).
July 2019 - August 2019
Financial Modelling & Valuations Trainee
Grant Thornton LLP
Gurugram, IN
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Undertook a comprehensive training program, designed comprehensive financial models from scratch, gained practical exposure & learnt valuation techniques.
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Designed revenue and expense models for various industries like consumer goods, modern retail, real estate and auto components and created basic macros.
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Built dashboards to present models in a summarised manner, created automated reports using models.
Education
Aug 2018 - May 2021
ASHOKA UNIVERSITY
B.A (Hons) in Economics
CGPA: 3.57 out of 4 - Top 5% of batch
Total Institute Credits: 120
Attained A/A- grades in 18/26 courses, including Statistics and Research Methods, Econometrics, Advanced Microeconomics, Macroeconomics, International Economics, Economics of Gender, Quantitative Reasoning and Mathematical Thinking and Development Economics
Sonipat, IN
Aug 2021 - May 2022
ASHOKA UNIVERSITY
PG Diploma in Entrepreneurial Leadership and Strategy
CGPA: 3.62 out of 4 - Top 5% of batch
Total Institute Credits: 40
Attained A/A- grades in 7/10 courses, including Business Analysis & Strategy, Digital Marketing, Theory & Practice of Leadership, Real Estate & Investments, Entrepreneurial Marketing & Finance and New Venture Planning
Sonipat, IN
Apr 2004 - May 2018
Class 12:
CBSE 2018 – 95.25%
DPS MATHURA ROAD
High School
Class 10:
CBSE 2016 – CGPA 10/10 (96.8%)
New Delhi, IN
Professional skillset
Entrepreneurial Mindset
Go-to-Market Planning
Teamwork & Collaboration
Digital Analytics
Languages
English
Hindi (native)
French (proficient)